FAQs

Frequently Asked Questions

Where do you ship?

We currently ship to the US. Available shipping options and estimated delivery times are shown at checkout.

How long does shipping take?

Delivery times depend on the destination and product. Please see our Shipping Policy for current estimated delivery times.

How can I track my order?

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking information.

You can also use our Track Order page to check your shipment.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. Once an order has entered processing or shipment, changes or cancellations may no longer be possible.

What happens if my item arrives damaged?

Please contact us as soon as possible with your order number and clear photographs of the damaged item and packaging. We'll review the situation and help you with the appropriate resolution.

What is your return policy?

We accept eligible returns in accordance with our Return Policy. Please review the full policy before sending an item back.

Are the products exactly as shown in the pictures?

We make every effort to represent our products accurately. Because screens and lighting conditions can vary, colors may appear slightly different in person. Product dimensions and specifications are provided on each product page where available.

Do you offer customer support?

Yes! If you have a question about a product or order, contact us at alexandromorada@gmail.com and we'll be happy to help.